The Illusion of Service: AI at the Bleeding Edge

As companies chase efficiency, it’s no surprise that today’s customer service call is more likely to be answered by a bot than by the much-maligned, outsourced operators of the past. Executives celebrate this shift with near-religious zeal. AI doesn’t ask for vacation days, sick leave, or overtime pay. It’s a one-time investment that trims expenses and inflates mar?gins?pure gold for companies chasing acquisitions or juiced valuations.