{"id":1938,"date":"2025-02-20T03:03:23","date_gmt":"2025-02-20T03:03:23","guid":{"rendered":"https:\/\/mailitics.com\/index.php\/2025\/02\/20\/unicef-australia-boosts-data-governance-to-maintain-supporter-trust-768029544\/"},"modified":"2025-02-20T03:03:23","modified_gmt":"2025-02-20T03:03:23","slug":"unicef-australia-boosts-data-governance-to-maintain-supporter-trust-768029544","status":"publish","type":"post","link":"https:\/\/mailitics.com\/index.php\/2025\/02\/20\/unicef-australia-boosts-data-governance-to-maintain-supporter-trust-768029544\/","title":{"rendered":"UNICEF Australia boosts data governance to maintain supporter\u00a0trust"},"content":{"rendered":"\n
UNICEF Australia boosts data governance to maintain supporter\u00a0trust<\/div>\n

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UNICEF is a children\u2019s organisation with the determination and care to deliver long-lasting impact for every child, no matter what. UNICEF operates in more than 190 countries in some of the world\u2019s toughest places to reach the most disadvantaged children.<\/p>\n

UNICEF Australia<\/a> identified the growing risks associated with a cyber breach, especially after one such incident impacted many in the not-for-profit space. Although UNICEF Australia was not part of these breaches, with its supporters\u2019 interest at heart, the organisation wanted to ensure that any risk was minimised.<\/p>\n

The challenge<\/h4>\n

UNICEF Australia, like many in the sector, uses third parties for telephone services \u2014 and one such third party had recently suffered a significant data breach.<\/p>\n

\u201cWhile UNICEF Australia\u2019s data was not affected, the organisation wanted to conduct a review to ensure our processes were best practice,\u201d said Lou Runyard, UNICEF Australia\u2019s CIO. The organisation began speaking to Decision Inc. Australia<\/a>, an independent AI, data and analytics consultancy that has experience in improving data governance practices and streamlining data strategies.<\/p>\n

\u201cThey wanted to first understand whether their data strategy and governance policies were up to the task and, from there, what needed improvement.\u201d said Tony Butler, Managing Director, Decision Inc. Australia.<\/p>\n

The solution<\/h4>\n

Decision Inc. took a diagnostic approach to UNICEF Australia\u2019s data environment and processes, determining quickly that data governance would be an area of focus.<\/p>\n

\u201cAs this was a strategy and governance engagement, we had to create the right data for analysis and we did so by having UNICEF Australia complete our Analytics Maturity Assessment,\u201d Butler said. \u201cOnce that was completed, we understood the baseline we were working with.\u201d<\/p>\n

Decision Inc. recommended the implementation of a Data Governance Program which addressed everything from the initiation of data-centric policy documents through to the establishment of a Data Governance Working Group with nominated champions from across the organisation. The program also included the training of key individuals to empower them in the day-to-day management of the program and implementation of the data governance strategy.<\/p>\n

\u201cWe also completed a detailed review of their core CRM, Salesforce, to ensure best-practice data governance controls were in place,\u201d Butler said. \u201cFor example, we ensured that personally identifiable information (PII) data was tagged appropriately, adjusted the data retention periods in production, and backups.\u201d<\/p>\n

\u201cEveryone at UNICEF Australia is understandably focused on the vision of the organisation, but didn\u2019t have the expertise to consider the breadth of controls needed to best protect their data,\u201d Butler said. \u201cNow that we\u2019ve helped establish a strong data governance framework and upskilled key stakeholders, the organisation is better enabled to protect and manage their data.\u201d<\/p>\n

Runyard said UNICEF Australia is now better positioned if they need to respond to an incident \u2014 including that of a breach by third party suppliers, should one occur. Data provided to third parties is chronicled and turned into a visual organisational data map, which can expose vulnerabilities and fuel a discussion at the executive level about mitigating any risk.<\/p>\n

\u201cThe organisation now has a strong data governance program in place that not only mitigates risk but also enhances its ability to build and maintain trust with supporters nationwide,\u201d Butler said.<\/p>\n

\u201cIn today\u2019s workplace, a solid data governance framework is essential,\u201d Runyard said. \u201cOur commitment to this data governance program underscores our dedication to protecting our supporters\u2019 data and privacy as an utmost priority.\u201d<\/p>\n

Image credit: iStock.com\/hapabapa<\/h9><\/p>\n<\/div>\n

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UNICEF Australia boosts data governance to maintain supporter\u00a0trust UNICEF is a children\u2019s organisation with the determination and care to deliver long-lasting impact for every child, no matter what. UNICEF operates in more than 190 countries in some of the world\u2019s toughest places to reach the most disadvantaged children. UNICEF Australia identified the growing risks associated […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44],"tags":[48],"class_list":["post-1938","post","type-post","status-publish","format-standard","hentry","category-technology-decisions","tag-technology-decisions"],"_links":{"self":[{"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/posts\/1938"}],"collection":[{"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/comments?post=1938"}],"version-history":[{"count":0,"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/posts\/1938\/revisions"}],"wp:attachment":[{"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/media?parent=1938"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/categories?post=1938"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/tags?post=1938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}