{"id":6661,"date":"2025-09-08T04:02:55","date_gmt":"2025-09-08T04:02:55","guid":{"rendered":"https:\/\/mailitics.com\/index.php\/2025\/09\/08\/ai-shakes-up-the-call-center-industry-but-some-tasks-are-still-better-left-to-the-humans\/"},"modified":"2025-09-08T04:02:55","modified_gmt":"2025-09-08T04:02:55","slug":"ai-shakes-up-the-call-center-industry-but-some-tasks-are-still-better-left-to-the-humans","status":"publish","type":"post","link":"https:\/\/mailitics.com\/index.php\/2025\/09\/08\/ai-shakes-up-the-call-center-industry-but-some-tasks-are-still-better-left-to-the-humans\/","title":{"rendered":"AI shakes up the call center industry, but some tasks are still better left to the humans"},"content":{"rendered":"<p>    AI shakes up the call center industry, but some tasks are still better left to the humans<br \/>\n \t<BR><br \/>\n<BR><\/BR><br \/>\n    <!-- no image --><br \/>\n \t<BR><br \/>\n<BR><\/BR><\/p>\n<div>Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he had to physically write for each call he handled.<\/div>\n<p> \t<BR><br \/>\n <BR><\/BR><\/p>\n<p> \t<BR><br \/>\n<BR><\/BR><br \/>\n<a href=\"https:\/\/techxplore.com\/news\/2025-09-ai-center-industry-tasks-left.html\">Go to techxplore<\/a><br \/>\n \t<BR><br \/>\n <BR><\/BR><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI shakes up the call center industry, but some tasks are still better left to the humans Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he had to physically write for each [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53,45],"tags":[50],"class_list":["post-6661","post","type-post","status-publish","format-standard","hentry","category-machine-learning-ai","category-techxplore","tag-techxplore"],"_links":{"self":[{"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/posts\/6661"}],"collection":[{"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/comments?post=6661"}],"version-history":[{"count":0,"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/posts\/6661\/revisions"}],"wp:attachment":[{"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/media?parent=6661"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/categories?post=6661"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mailitics.com\/index.php\/wp-json\/wp\/v2\/tags?post=6661"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}