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<\/p>\nAI powered observability platform provider Dynatrace<\/a> has entered into a multi-year strategic partnership with ServiceNow<\/a> in a bid to advance autonomous IT operations for joint enterprise customers.<\/p>\n Under the agreement, Dynatrace will provide its deterministic and agentic AI capabilities, while ServiceNow will provide AI agents and AIOps capabilities. Dynatrace will also deploy ServiceNow for enterprise service management, HR service delivery and asset management, while ServiceNow will utilise Dynatrace\u2019s observability platform to support its own digital operations.<\/p>\n The companies plan to use insights from their deployments of each other\u2019s solutions to inform enhancements to integrations and the overall experience for their customers.<\/p>\n ServiceNow Group VP and GM for IT Service Management and IT Operations Management Rahul Tripathi said the partnership reflects the companies\u2019 shared belief that autonomous IT is the future.<\/p>\n \u201cOur collaboration with Dynatrace is about accelerating Zero Outage outcomes for enterprises today,\u201d he said.\u00a0\u201cBy bringing together real-time, AI-powered observability from Dynatrace with ServiceNow\u2019s AI-powered IT Service & Operations Management, we\u2019re empowering IT teams to move beyond traditional operations into a new era of proactive systems that continuously learn, adapt, and self-heal at scale.\u201d<\/p>\n Dynatrace Chief Product Officer Steve Tack added that the companies aim to turn real-time observability into trustworthy, autonomous action across the software delivery lifecycle.<\/p>\n \u201cWe help customers anticipate issues, coordinate remediation, and continuously optimise services by combining deterministic and agentic AI, bringing them closer to autonomous prevention, remediation, and optimisation at enterprise scale,\u201d he said.<\/p>\n