![](\"https:\/\/i0.wp.com\/d1v1e13ebw3o15.cloudfront.net\/data\/91442\/pool_and_spa_logo\/..jpg?ssl=1\")
<\/p>\nAustralian customer experience and digital service provider Symbos<\/a> has acquired contact centre operations and retail customer experience company CPM Australia<\/a>.<\/p>\n The acquisition is aimed at enhancing Symbos\u2019 capability by combining CPM\u2019s contact centre experience with Symbos\u2019 digital infrastructure and global delivery network, which covers Australia, New Zealand, Fiji, the Philippines and South Africa.<\/p>\n Post-acquisition, the expanded business will have more than 2000 employees and will have the ability to provide omnichannel customer experiences across the entire lifecycle, from sales and service to support and collections.<\/p>\n Symbos CEO Avik Choudhuri said the acquisition is aimed at accelerating the organisation\u2019s vision of becoming an end-to-end customer experience disruptor.<\/p>\n \u201cThis acquisition is about capability. CPM brings deep expertise in contact-centre operations and a strong Australian-based management team,\u201d he said. \u201cCoupled with our digital infrastructure and AI-enabled service design, it positions Symbos to lead the next wave of customer experience delivery in Australia.<\/p>\n \u201cWe are an Australian owned and headquartered, digitally enabled end-to-end CX organisation that designs solutions tailored to each customer\u2019s needs.\u201d<\/p>\n Symbos says it has more than 30 years\u2019 experience serving clients across multiple industries. The company has more than 250 clients across its five delivery locations.\u00a0<\/p>\n